FAQs

WHICH COUNTRIES DO YOU SHIP TO?
We ship globally. For more information regarding shipping charges, estimated delivery time and locations, please refer to our delivery page for more information.


DO YOU HAVE ANY STOCKISTS?
We sell our full range of products online. To buy any product from our collection please refer to our shop. We also have a select number of retailers who stock our products globally. For more information please refer to our stockists page.

If you are interested in stocking the Ingersoll brand please submit a query via our contact page with the subject title stating sales & distribution

CAN I EXCHANGE MY INGERSOLL PRODUCT?
From the receipt of the product you have 28 days to exchange, or refund it as long as the product is still in its original condition. We offer exchanges for products that may be faulty please refer to the warranty for information on the eligibility for an exchange.

Please see our returns and refunds page for more information.


DO YOU OFFER A WARRANTY?
All Ingersoll timepieces on this website come with a limited LIFETIME WARRANTY, for more information about our lifetime warranty please see warranty page. However this does not cover any model launched prior to the Autumn/Winter 2016 Range, all models launched prior to this range will be covered by our standard 2 year warranty. 

To see our range of Ingersoll watches that offer the lifetime warranty please visit our shop.


HOW DO I RETURN MY PRODUCT PURCHASED ONLINE AT INGERSOLL1892.COM?
From receipt of your items, you have 28 days to return them, and we will provide you with a full refund. The refund can only be given if your items are returned unworn and in the original packaging.

Please see our returns and refunds page for more information.


WHERE CAN I GET MY WATCH REPAIRED?
Should you require any repair work on your timepiece, please do not hesitate to get in touch via the contact us page.

Please note: The Ingersoll warranty covers faulty workmanship with normal usage of the watch. It does not cover Leather strap, battery, buckle replacement. Please refer to our lifetime warranty page for more information.


ARE INGERSOLL WATCHES WATERPROOF?
All of our watches are a minimum of 3 ATM water resistant. Please check individual product specification for your particular watch. A water resistance guide is detailed on the watch care page.


HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFUL?
When you complete your order online you will receive an email confirming the details of your purchase.


HOW CAN I TRACK MY ORDER?
When your order is dispatched you will receive an email with your tracking number.

If you have any queries, please do not hesitate to get in touch via the contact us page.

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